Terms & Conditions | Residential Customers
1. Basis of Contract 1.1 Any contract arising from a quotation submitted by Eco Revival Renewables Ltd (the “Company”) will be governed exclusively by these Terms and Conditions. 1.2 Prior to entering any contract, the Customer must carefully review the Quotation and these Terms and Conditions and confirm that they understand and agree to them. 2. Definitions In these Terms and Conditions, the following words shall have the following meanings:
i. Company means Eco Revival Renewables Ltd, a company registered in the Republic of Ireland, having its registered office at Unit W6C, Ladytown Business Park, Newhall, Naas, County Kildare, W91 DXC4, together with its legal successors and assignees.
ii. Quotation means the written quotation issued by the Company for the supply and installation of the System, subject to Survey.
iii. Customer means the beneficial owner of the residential Property to whom the Quotation is issued.
iv. Property means the residential premises stated in the Quotation.
v. System means the photovoltaic power generation system including panels, inverter, battery, fixtures, fittings and cabling as detailed in the Quotation.
vi. Deposit means the sum specified in the Quotation payable prior to installation.
vii. Contract means these Terms and Conditions together with the Quotation, constituting the entire agreement between the Parties.
vii. Parties means the Company and the Customer.
ix. Survey means the suitability assessment of the Property carried out by the Company.
3. Ownership of the Property 3.1 The Company may require evidence that the Customer is the beneficial owner of the Property. 3.2 Where ownership cannot be proven, the Contract shall be void and any Deposit paid shall be refunded. 4. Survey 4.1 Following acceptance of the Quotation, the Company shall carry out the Survey. 4.2 If modifications are required, the Company shall notify the Customer of any changes to scope or price. 4.3 If the Customer does not accept such changes, the Contract shall terminate and the Deposit shall be refunded. 4.4 The Survey is not a structural survey and identifies patent issues only. 4.5 Any latent defects discovered during installation shall be notified to the Customer together with cost implications. 4.6 The Company may terminate the Contract if installation is not feasible and refund the Deposit. 5. Installation 5.1 The Company shall use reasonable endeavours to install the System on the agreed date. 5.2 Installation dates are estimates only and not of the essence. 5.3 The Customer shall provide safe, clear access to the Property, loft space and electrical supply. 6. Payment 6.1 The price shall be as stated in the Quotation or as amended following Survey. 6.2 The Deposit is payable upon acceptance of the Quotation. 6.3 The balance is payable upon completion of installation. 6.4 Payment may be made by bank transfer, debit card or cheque. 7. Customer Obligations 7.1 The Customer shall obtain all required permissions and consents. 7.2 The Customer shall ensure the Property is suitable and prepared for installation. 7.3 The Customer shall secure valuables prior to installation. 8. Liability 8.1 The Company shall indemnify the Customer for damage to the Property caused by installation. 8.2 Liability is limited to the original Contract value. 8.3 Neither Party shall be liable for indirect or consequential loss. 10. Warranty (a) Installation Warranty 10.1. If you become aware of a potential problem within twelve (12) months of the date we finished the Installation, we will carry out the work again free of charge. In order to verify whether there is a fault with the Installation and to determine whether it is covered by this Warranty, you agree to pay a callout fee in advance of the engineer visiting the Property, such amount to be confirmed to you in advance. If it is found that the issue with the Solar PV System was caused by an issue with the quality of Installation, we will refund the callout fee. 10.2. For any callouts required after twelve (12) months a fee will be charged. 10.3. This warranty will not apply, and you may be charged a call out fee if:
the fault is caused by neglect, accidental or intentional damage or negligence by you or a third party.
repairs or modifications have been attempted or carried out by you or a third party who has not been approved by us;
we reasonably believe the Solar PV System has not been used or maintained in line with instructions from us or the manufacturer; or
the fault is caused by unrelated faults with the electrical wiring at your Property.
(b) Product Warranty 10.4 The Solar PV System equipment warranty is provided directly by the relevant equipment manufacturers and is governed by the terms and conditions of each manufacturer respectively. The Company will, on behalf of the Customer, facilitate reasonable assistance with warranty claims and exchanges between the Customer and the manufacturer but shall not be responsible for the manufacturer’s obligations under such warranties. 10.5 Subject to manufacturer terms and conditions, the following product warranty periods apply from the date of installation:
i. Inverter: ten (10) years ii. Battery: ten (10) years iii. Other System components: twelve (12) months iv. Photovoltaic panels: twenty-five (25) year’s peak power warranty guaranteeing not less than eighty percent (80%) of rated output under Standard Test Conditions
10.6 The photovoltaic panel peak power warranty provides that where a module produces less than eighty percent (80%) of its rated output within the warranty period, the manufacturer (or at the Company’s discretion) may repair or replace the affected module or refund a proportionate amount of the original module cost reflecting the loss of output. 10.7 Product warranties exclude fair wear and tear and any defect, fault or damage arising from:
i. misuse, neglect, accidental or intentional damage; ii. extreme weather events or external environmental conditions; iii. interference, repairs or modifications carried out by the Customer or any third party not approved by the Company; iv. failure to operate or maintain the System in accordance with manufacturer or Company instructions; or v. faults arising from or caused by the Property’s electrical wiring or infrastructure.
10.8 Where a fault is found to fall outside the scope of the applicable product warranty, the Customer shall be responsible for all callout, inspection, repair and replacement costs incurred by the Company. 11. Force Majeure and Termination 11.1 Neither the Company nor the Customer shall be liable for any failure or delay in the performance of their obligations under this Contract where such failure or delay arises from events beyond their reasonable control, including but not limited to acts of God, extreme weather, fire, flood, war, industrial action, governmental action or failure of utilities (“Force Majeure”). 11.2 The Customer may terminate this Contract without financial penalty by providing the Company with fourteen (14) days’ written notice of termination, provided that installation of the System has not commenced. 11.3 The Company may terminate this Contract by giving seven (7) days’ written notice where the Customer is in breach of its obligations under this Contract and fails to remedy such breach within that notice period. 12. Governing Law 12.1 This Contract shall be governed by the laws of the Republic of Ireland.